Helpy Controller

Helpy Controller

Helpy Controller is the 2-wires dialer that communicates with your controller for unified management.

Lift Control Panel: Autodialer specifically designed for installation on elevator controllers to achieve unprecedented performances. Ready for connection over the GSM line with the GSM Satellite (optional 5IG-010).

Fit your dialler to your own controller for optimized remote monitoring.

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New 2-wires autodiallers:

  • reduced cabling thanks to the new proprietary 2W-BUS and enhanced diagnostic 
  • complete range of dedicated 2W speaker units: the perfect-matching solution for any installation with the utmost quality-speech
  • periodic BUS check with programmable notifications: the autodialler automatically checks the presence/absence of the 2W speaker units 
  • flexible system and easy-to-expand
  • interference-free

Max Handsfree32


  • Alarm calls and periodic test calls management as per the NEW EN81-28 (2018)
  • Telephone numbers: programmable, up to 12
  • Supported voice terminals: 16 2W speaker units, max 32 with passive units
  • Digital volume adjustment
  • Advanced self-diagnosis system
  • Local programming: by telephone (DTMF tones), PC with e-stant software and USB cable
  • Remote programming: by telephone (DTMF tones), computer with e-stant software with HeGate Modem and HeControl, SMS (with GSM Satellite and e-stant software)
  • Alarm sending modes: voice, CLI, SMS, esse-ti protocol, P100
  • Voice prompts: menu with 8 languages, customizable with e-stant software
  • Alarm ending: with or without entering codes
  • Double relay: programmable, multi-function
  • Technological alarms: 2W speaker unit connection failure, low battery, battery replacement, power supply failure, diagnostics, Sim card expiring (with 5IG-010).
  • Multi-Sharing function: simultaneous notification of the same alarm to different receivers
  • Serial connection to the elevator CPU
Hardware and Software design and development carried out at the Esse-ti Research Center. 100% made in Italy.

Compliant: EN 81-80, EN 81-28, EN 81-70


  • Power supply features
  • Power supply: 12 VDC nominal, 11,5 VDC min., 14 VDC max.
  • Absorption in idle state: <55 mA over PSTN line; <60 mA with GSM Satellite module
  • Absorption alarm conversation mode: <130 mA over PSTN line; <135 mA with GSM Satellite module
  • Self-restorable fuse on power supply input
  • Internal voltages: +1,8 V , +3,3 V, +5 V
  • Data transmission and signalling system
  • Built-in Modem v.23 if connected to PSTN line: 300-1200 bps FSKFSK
  • GSM Modem if connected to GSM Satellite module: 9600 bps
  • Type of dialing over external line: DTMF
  • DTMF generator
  • External line tone recognition: 85 countries
  • Protocols
  • Remote programming protocol: proprietary
  • Service center protocols: P100, Esse-ti
  • Other protocols upon request
  • Voice Messages
  • Pre-recorded languages: 8 (Italian / English / German / French / Polish / Portuguese / Spanish / Russian)
  • Pre-recorded voice messages: 30 minutes, restorable
  • Messages to support the programming
  • Alarm messages
  • Elevator identification message: customizable (max. 25 s)
  • Courtesy message for the car: multi-language, customizable (max. 25 s)
  • Messages customization: via computer (via USB-serial cable and software e-stant) 
  • Telephone terminations
  • Connection to public telephone network or universal GSM gateway: terminal block over optional PSTN-line board
  • Connection to GSM200-C module: plug RJ-45
  • Local telephone connection: terminal block
  • 2-wire bus for the connection of 2W speaking units: terminal block
  • Up to 16 2W speaking units connection (4 with direct power supply from the bus and 12 with separate power supply)
  • Input/output
  • Reset pushbutton
  • Alarm inputs: via 2W speaker units
  • Filter inputs: 1 (programmable as reset input)
  • Customizable inputs (alarm / auxiliary / reset input): via 2W speaker units
  • Outputs (alarm given, alarm received): via 2W speaker units
  • LED signalling device status operation: 1
  • LED signalling GSM signal: 1
  • LED signalling data transmission: 1
  • LED signalling alarm/test call: 1
  • LED signalling power supply status: 1
  • 12 V backup battery connector: 1
  • Serial port for PC connection: 1
  • Micro USB A/B port for PC connection: 1
  • Serial port for elevator CPU connection: 1
  • Safety systems
  • EEPROM for data storage under power failure
  • Double watchdog system
  • Additional data
  • Dimensions board: 109x62 mm
  • Weight: 52 g



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