Helpy 2W-4G.VoLTE

Helpy2W 4GVoLTE 75f76bd5507d7009128db0770f1b36b7

Helpy 2W-4G.VoLTE: the new-generation dialler with built-in 4G module for unprecedented performances 

The all-in-one emergency-call system in a plastic box inclusive of 4G LTE module, power supply and back up batteries, magnet-base antenna with cable L= 2 m, alarm and reset pushbutton, 230 V power supply cable, LEDs signalling operation status, 4G LTE / UMTS / GSM signal strenght, line status and power supply status. Coming with built-in Wi-Fi module and DB-9 connector (RS-232/RS-485/CAN-bus) for Voice & Data transmission

Tl DetailsBolloliftrackEN

  • Up to 32 speaker units
  • Built-in 4G module for Voice & Data transmission
  • Fallback to 3G and 2G networks
  • Programmable via App and web App --> e-stant web
  • To be installed in the lift shaft or in the machine room
  • Connection to a serial camera in the car-cabin
  • Programmable I/O for remote monitoring

Max Handsfree32


  • Alarm calls and periodic test calls management as per EN81-28:2018
  • Telephone numbers: up to 24, to be freely associated with different alarm sources and called parties
  • Supported 2W speaker units: up to 16
  • Total supported speaker units: up to 32,  connecting one passive speaker unit to each 2W speaker unit
  • Digital volume adjustment
  • Advanced self-diagnosis system
  • Voice and data over 4G with fallback to 3G and 2G
  • Local programming: by analog telephone (DTMF tones), micro SD card, PC-based e-stant software
  • Remote programming: by e-stant Web App, computer (via HeGate modem and software e-stant/HeControl), SMS,  analog telephone (DTMF tones)
  • Alarm sending modes: voice, CLI, Esse-ti protocol, P100 protocol, SMS
  • Voice prompts: menu with 8 languages, customizable with SW e-stant or micro-SD card
  • 2 Relays: programmable, multi-function
  • 4 inputs: programmable, multi-function
  • Alarm ending: with or without entering codes
  • Car-cabin communication: with or without entering codes
  • Technological alarms: 2W speaker-unit failure, low battery, battery replacement, power supply failure, SIM card expiring alarm, diagnostics, auxiliary alarm, pushbutton connection failure, inputs activation/deactivation, power supply restore notification, battery charge restore notification, alarm start/end notification
  • Multi-Sharing function: simultaneous notification of the same alarm to different receivers
  • Micro SD Card: extended event log, firmware update, voice, messages upload, parameter settings
  • Lift main board serial connection via RS-232, RS-485, CAN-bus 
  • Wi-Fi functions:
    • local network for local programming of the Helpy trough a smartphone' browser and dedicated web App
    • local network for local control of the lift main board connected to the serial port of the Helpy (trought a specific lift producer app)
    • client for connection to the existing local Wi-Fi network for remote control of the main board as an alternative to the  HSDPA connection.


Hardware and Software design and development carried out at the Esse-ti Research Center. 100% made in Italy.

Compliant: EN 81-80, EN 81-28, EN 81-70


Power supply features
Mains voltage: 230 V~ +5% -10%
Power supply required: 16 W 
Power supply cable: 1,8 m with terminals 
Self-restorable fuse on power supply input
Built-in back up battery: NiMH 12 V 800 mAh Expected operation time with a new battery in idle state: 10 hours 
Expected operation time with a new battery in conversation: 4 hours
Internal voltages: +1,8 V , +3,3 V, +5 V, 14 V
12 Vdc power supply input
Remote programming protocol: proprietary
Service center protocols: P100, Esse-ti
Other protocols upon request
Mobile network
Module: LTE cat. 1 Penta-Band / UMTS HSPA+ Dual-Band / GSM Dual-Band
Frequencies: LTE (700/800/900/1800/2100 MHz) / UMTS HSPA+ (900/2100 MHz) / GSM (900/1800 MHz)
3G / 2G fallback
Voice messages
Pre-recorded languages: 8 (Italian / English / German / French / Polish / Portuguese / Spanish / Russian)
Pre-recorded voice messages: 30 minutes, restorable 
Messages that support the programming 
Alarm messages 
Elevator identification message: customizable (max. 25 s) 
Courtesy message for the car: multi-language, customizable (max. 25 s) 
Messages customization: via computer (via USB-serial cable and software e-stant) / via micro SD card
Telephone terminations
Local telephone connection: terminal block 
2-wire bus for the connection of 2W speaker units: terminal blocks
Up to 16 2W speaker units connection (4 with direct power supply from the bus and 12 with separate power supply)
Connection of a passive speaker unit to each 2W speaker unit
Internal line – External telephone line 
Internal line – Speaker unit
External telephone line – Speaker unit
LED signalling alarm / periodical test call: yellow
LED signalling   4G LTE / UMTS  / GSM signal strength: green
LED signalling device status: red
LED signalling power supply status: blue
Reset pushbutton: built in
Alarm button: built in
Alarm inputs: 1 Customizable inputs (alarm / auxiliary / reset / filter / gong / counter / bistable input): 4 (opto-isolated, max. 30 Vdc)
Siren inputs: 1
Power supply outputs: 2 (12 Vdc max. 100 mA)
Relay outputs: 2, programmable (1A 30V, max. 220 Vdc , max. 1A)
Serial port for PC connection: 1
Micro USB A/B port for PC connection: 1
Female DB-9 connector for elevator CPU connection: 1
Antenna connectors: SMA/f 
Antenna: magnetic base antenna with cable (2 m) and SMA/m connector
Wi-Fi stylus antenna
Micro SD Card slot
SIM Card slot: 2FF
Safety systems
EEPROM for data storage under power failure
Built-in NiCd battery for clock data storage
Double watchdog system
Automatic reboot under prolonged 4G LTE / UMTS / GSM signal absence
Firmware update and programming pattern
Local: via computer (via USB-serial cable and software e-stant) / via micro SD card
Remote: OTA 



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