Helpy 2W-4G


Helpy 2W-4G: the new-generation dialler with built-in 4G module for unprecedented performances. 

The all-in-one emergency-call system in a plastic box inclusive of 4G LTE module, power supply and back up batteries, magnet-base antenna with cable L=2 m, alarm and reset pushbutton, 230V power supply cable, LEDs signalling operation status, GSM signal strenght, line status and power supply status. 

Helpy 2W-4G Net (5HL530): for Voice & Data transmission, with built-in wi-fi module and DB connector (RS232/RS485/CAN-bus).

tl details

  • Up to 32 speaker units
  • Built-in 4G module for Voice&Data TX with fallback to 3G and 2G networks
  • Programmable via App and web App
  • expand your system & connect any IP device

Max Handsfree32


  • Alarm calls and periodic test calls management as per EN81-28:2018
  • Telephone numbers: programmable, up to 12
  • Supported voice terminals: up to 16 2W speaker units, max 32 with passive handsfree terminals
  • Digital volume adjustment
  • Advanced self-diagnosis system
  • Voice and data over 4G with fallback to 3G and 2G
  • Local and remote programming: by analog telephone (DTMF tones), micro SD card, PC-based e-stant software and via APP/WEB-APP
  • Alarm sending modes: voice, CLI, Esse-ti protocol, P100 protocol, data protocol, SMS
  • Voice prompts: menu with 8 languages, customizable with SW e-stant or micro-SD card
  • 2 Relays: programmable, multi-function
  • 4 inputs: programmable, multi-function
  • Alarm sending modes: voice, CLI, SMS, esse-ti protocol, P100
  • Voice prompts: menu with 8 languages, customizable with e-stant software
  • Alarm ending: with or without entering codes
  • Car-cabin communication: with or without entering codes
  • Technological alarms: speaker-unit failure, low battery, battery replacement, power supply failure, diagnostics, auxiliary Speaker/MIC test
  • Multi-Sharing function: simultaneous notification of the same alarm to different receivers
  • SD Card: extended event log; firmware update; voice, messages upload; parameter settings.
  • Lift main board serial connection via RS-232, RS-485, CAN-bu(5HL-510)
  • Wi-fi functions:
    • local net for local programmin g of the device trough a smartphone' browser and dedicated web App and local control of the lift main borad connected to the serial port of the device trought a specific lift producer app
    • Client for connection to the existing local wi-fi net for remote control of the main board as an alternative to the HSDPA connection.


Hardware and Software design and development carried out at the Esse-ti Research Center. 100% made in Italy.

Compliant: EN 81-80, EN 81-28, EN 81-70


Power supply features
Power supply required: 16 W
Mains voltage: 230 V~ +5% -10%
Self-restorable fuse on power supply input
Built-in back up battery: NiMH 12 V 800 mAh
Expected operation time with a new battery in idle state: 19 hours with PSTN line; 10 hours with GSM200-C
Expected operation time with a new battery in conversation with remote speaking unit: 4 hours
Expected operation time with a new battery in conversation with built-in speaking unit: 5 hours
Internal voltages: +1,8 V , +3,3 V, +5 V, 14 V
Data transmission and signalling system
Built-in Modem v.23 if connected to PSTN line: 300-1200 bps FSK GSM Modem if connected to GSM200-C module: 9600 bps
Type of dialing over external line: DTMF
DTMF generator
Remote programming protocol: proprietary
Service center protocols: P100, Esse-ti
Other protocols upon request
Telephone terminations
Connection to public telephone network or universal GSM gateway: terminal block
Connection to GSM200-C module: plug RJ-45
Local telephone connection: plug RJ11 / terminal block
2W speaking unit: built-in
2-wire bus for the connection of 2W speaking units: terminal block
Up to 16 2W speaking units connection (4 with direct power supply from the bus and 12 with separate power supply)
Auxiliary microphone inputs: 2
Auxiliary loudspeaker outputs: 1 (to connect max. 2 passive speaking units or loudspeakers)
Voice messages
Pre-recorded languages: 8 (Italian / English / German / French / Polish / Portuguese / Spanish / Russian)
Pre-recorded voice messages: 30 minutes, restorable
Messages that support the programming
Alarm messages
Elevator identification message: customizable (max. 25 s)
Courtesy message for the car: multi-language, customizable (max. 25 s)
Messages customization: via computer (via USB-serial cable and software e-stant) / via micro SD card
LED signalling alarm / periodical test call: yellow
LED signalling GSM signal strength (with GSM200-C): green LED signalling device status: red
LED signalling power supply status: blue
Reset pushbutton: built in
Alarm button: built in
Alarm inputs: 1
Customizable inputs (alarm / auxiliary / reset input): 1 Filter inputs: 1 (programmable as reset input)
Relay outputs: 1, programmable (max. 250 Vac or 220 Vdc) Outputs (alarm given, alarm received): 2 (NPN / PNP)
Serial port for PC connection: 1
Micro SD Card slot
Safety systems
EEPROM for data storage under power failure
Built-in NiCd battery for clock data storage
Double watchdog system
Firmware update and programming pattern
Local: via computer (via USB-serial cable and software e-stant) / via micro SD card
Remote: OTA (via GPRS, only with GSM200-C)

Additional data
Dimensions: 183x124x62(h) mm
Weight: 696 g



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