Helpy 2W-Q

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Helpy 2W-Q is the 2-wire compact and elegant stainless-steel solution designed for wall-mountng inside the elevator car. Available in 12V version and 24V version.

Surface-mount autodialler with stainless-steel faceplate and emergency-call button. Inclusive of speech module and LEDs with pictograms. PSTN-line ready, expandible over GSM network. 

Details 2wq Ok

New 2-wires autodiallers:

  • reduced cabling thanks to the new proprietary 2W-BUS and enhanced diagnostic 
  • complete range of autodiallers and dedicated 2W speaker units: the perfect-matching solution for any installation with the utmost quality-speech
  • periodic BUS check with programmable notifications: the autodialler automatically checks the presence/absence of the 2W speaker units 
  • flexible system and easy-to-expand
  • interference-free

12V 5HL-101
24V 5HL-111


  • Alarm calls and periodic test calls management as per EN81-28:2018
  • Telephone numbers: programmable, up to 12
  • Supported voice terminals: up to 8 add-on speaking units (32 with auxiliary BUS power supply)
  • Digital volume adjustment
  • Advanced self-diagnosis system
  • Programming modes: local or remote via phone, SMS, PC with e-stant software and USB cable, micro SD Card
  • Missed test call notification in the car as per EN 81-28:2018 standard
  • Low battery signalling: via device status LED
  • Telephone line presence check
  • VoIP compatibility: with analog output or ATA adapter
  • Alarm sending modes: voice, CLI, SMS, esse-ti protocol, P100
  • Voice prompts: menu with 8 languages, customizable with e-stant software
  • Alarm ending: with or without entering codes
  • Relay: programmable, multifunction
  • Technological alarms: absence of 2W handsfree terminal connection, low battery, battery replacement, power supply failure, diagnostics, auxiliary
  • Multi-link function: up to 9 autodiallers can be connected over 1 telephone line
  • Relay contacts function management (same behavior as output AI or AR / active for mains failure / door opener / active as long as the emergency alarm progresses / active as long as the buttons are pressed / active with no telephone line / active with low battery)
  • SD Card: extended LOG, firmware update, messages and programming.


Hardware and Software design and development carried out at the Esse-ti Research Center. 100% made in Italy.

Compliant: EN 81-80, EN 81-28, EN 81-70


Power supply features 12V
Power supply: 12 VDC nominal, 11,5 VDC min., 14 VDC max. Absorption in idle state: 55 mA
Absorption alarm conversation mode: 190 mA
Self-restorable fuse on power supply input
Internal voltages: +1,8 V , +3,3 V, +5 V
Power supply features 24V
Power supply: 24 VDC nominal, 16 VDC min., 26 VDC max. Absorption in idle state: 30 mA
Absorption alarm conversation mode: 140 mA
Self-restorable fuse on power supply input
Internal voltages: +1,8 V , +3,3 V, +5 V
Data transmission and signalling system
Built-in Modem v.23: 300-1200 bps FSK
Type of dialing over external line: DTMF
DTMF generator
External line tone recognition: 85 countries
Remote programming protocol: proprietary
Service center protocols: P100, Esse-ti
Other protocols upon request
Voice messages
Pre-recorded languages: 8 (Italian / English / German / French / Polish / Portuguese / Spanish / Russian)
Pre-recorded voice messages: 30 minutes, restorable
Messages that support the programming
Alarm messages
Elevator identification message: customizable (max. 25 s)
Courtesy message for the car: multi-language, customizable (max. 25 s)
Messages customization: via computer (via USB-serial cable and software e-stant) / via micro SD card
Telephone terminations
Connection to public telephone network or universal GSM gateway: terminal block
Local telephone connection: plug RJ11 / terminal block
Built-in speaking unit
2-wire bus for the connection of 2W speaking units: terminal block
Up to 16 2W speaking units connection (4 with direct power supply from the bus and 12 with separate power supply) Auxiliary microphone inputs: 2
Auxiliary loudspeaker outputs: 1 (to connect max. 2 passive speaking units or loudspeakers)
Emergency-call pushbutton (two contacts)
Given alarm indicator light
Received alarm indicator light
Reset pushbutton
Alarm inputs: 1
Customizable inputs (alarm / auxiliary / reset input): 1
Filter inputs: 1 (programmable as reset input)
Relay outputs: 1, programmable (max. 250 Vac or 220 Vdc)
Outputs (alarm given, alarm received): 2
LED signalling device status: 1
Esse-ti power supply input: 1
Serial port for PC connection: 1
Micro SD Card slot
Safety systems
EEPROM for data storage under power failure
Built-in NiCd battery for clock data storage
Double watchdog system
Additional data
Dimensions: 180x100x20 mm
Weight: 461 g



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