Helpy 2W-2G

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Helpy 2W-2G: the new-generation dialler with built-in 2G module

The all-in-one emergency-call system in a plastic box inclusive of GSM module, power supply and back up batteries, magnet-base antenna with cable L=2 m, alarm and reset pushbutton, 230 V power supply cable, LEDs signalling operation status, GSM signal strenght, line status and power supply status.

Helpy 2W-2G Net (5HL-510): for Voice & Data transmission, with built-in Wi-Fi module and DB-9 connector (RS-232/RS-485/CAN-bus).

Tl Details

  • Up to 32 speaker units
  • Built-in 2G module for Voice & Data transmission 
  • Programmable via App and web App --> e-stant web
  • To be installed in the lift shaft or in the machine room
  • Connection to a serial camera in the car-cabin
  • programmable I/O for remote monitoring

Max Handsfree32


  • Alarm calls and periodic test calls management as per EN81-28:2018
  • Telephone numbers: up to 24, to be freely associated with different alarm sources and called parties
  • Supported 2W speaker units: up to 16
  • Total supported speaker units: up to 32,  connecting one passive speaker unit to each 2W speaker unit
  • Digital volume adjustment
  • Advanced self-diagnosis system
  • Local programming: by analog telephone (DTMF tones), micro SD card, PC-based e-stant software
  • Remote programming: by e-stant Web App, computer (via HeGate modem and software e-stant/HeControl), SMS,  analog telephone (DTMF tones)
  • Alarm sending modes: voice, CLI, Esse-ti protocol, P100 protocol, SMS
  • Voice prompts: menu with 8 languages, customizable with e-stant software or micro-SD card
  • 2 Relays: programmable, multi-function
  • 4 inputs: programmable, multi-function
  • Alarm ending: with or without entering codes
  • Car-cabin communication: with or without entering codes
  • Technological alarms: 2W speaker-unit failure, low battery, battery replacement, power supply failure, SIM card expiring alarm, diagnostics, auxiliary alarm, pushbutton connection failure, inputs activation/deactivation, power supply restore notification, battery charge restore notification, alarm start/end notification
  • Multi-Sharing function: simultaneous notification of the same alarm to different receivers
  • Micro SD Card: extended event log, firmware update, messages upload, parameter settings 
  • Lift main board serial connection via RS-232, RS-485, CAN-bus (5HL-510)
  • Wi-fi functions (5HL-510):
    • local network for local programming of the Helpy trough a smartphone' browser and dedicated web App
    • local network for local control of the lift main board connected to the serial port of the Helpy (trought a specific lift producer app)
    • client for connection to the existing local Wi-Fi network for remote control of the main board as an alternative to the GPRS connection.
Hardware and Software design and development carried out at the Esse-ti Research Center. 100% made in Italy.

Compliant: EN 81-80, EN 81-28, EN 81-70


Power supply features
Mains voltage: 230 Vac +5% -10%
Power supply required: 16 W
Power supply cable: 1,8 m with terminals
Self-restorable fuse on power supply input
Built-in back up battery: NiMH 12 V 800 mAh
Expected operation time with a new battery in idle state: 10 hours
Expected operation time with a new battery in conversation: 4 hours
Internal voltages: +1,8 V , +3,3 V, +5 V, 14 V
12 Vdc power supply input
Remote programming protocol: proprietary
Service center protocols: P100, Esse-ti
Other protocols upon request
Mobile network
Module: GSM/GPRS quad-band
Transmission power: 1 W at 1800/1900 MHz, 2 W at 850/900 MHz
Voice messages
Pre-recorded languages: 8 (Italian / English / German / French / Polish / Portuguese / Spanish / Russian)
Pre-recorded voice messages: 30 minutes, restorable
Messages that support the programming
Alarm messages
Elevator identification message: customizable (max. 25 s)
Courtesy message for the car: multi-language, customizable (max. 25 s)
Messages customization: via computer (via USB-serial cable and software e-stant) / via micro SD card
Telephone terminations
Local telephone connection: terminal block
2-wire bus for the connection of 2W speaker units: terminal blocks
Up to 16 2W speaker units connection (4 with direct power supply from the bus and 12 with separate power supply)
Connection of a passive speaker unit to each 2W speaker unit
Internal line – External telephone line
Internal line – Speaker unit
External telephone line – Speaker unit
Inputs / Outputs
LED signalling alarm / periodical test call: yellow
LED signalling GSM signal strength: green
LED signalling device status: red
LED signalling power supply status: blue
Reset pushbutton: built-in
Alarm button: built-in
Customizable inputs (alarm / auxiliary / reset / filter / gong / counter / bistable input): 4 (opto-isolated, max. 30 Vdc)
Siren inputs: 1
Power supply outputs: 2 (12 Vdc max. 100 mA)
Relay outputs: 2, programmable (1A 30V, max. 220 Vdc , max. 1A)
Serial port for PC connection: 1
Micro USB A/B port for PC connection: 1
Female DB-9 connector for elevator CPU connection: 1 (5HL-510)
Antenna connectors: SMA/f
Antenna: magnetic base antenna with cable (2 m) and SMA/m connector
Wi-Fi stylus antenna (5HL-510)
Micro SD Card slot
SIM Card slot: 2FF
Safety systems
FLASH memory for data protection under power failure
Built-in battery for clock back-up: NiMH
Double watch-dog system
Automatic reboot under prolonged GSM signal absence
Firmware update and programming pattern
Local: via computer (via USB-serial cable and software e-stant) / via micro SD card
Remote: OTA (via GPRS)



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